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Questions # 11:

A network technician suspects that a client's Windows computer is not correctly connecting to the office network.

To diagnose the issue, the technician runs the ipconfig command on the client's computer.

Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

Options:

A.

The encryption type used by the Wi-Fi network.

B.

The IP address assigned to the computer.

C.

The wireless network SSID.

D.

The firewall settings currently applied.

E.

The default gateway address configured on the computer.

Expert Solution
Questions # 12:

You resolve a customer's printing issue.

How should you document the incident?

Options:

A.

Printing issue is resolved. Reinstalled printer drivers and rebooted computer.

B.

This customer was using the wrong printer and did not know which printer they should use.

C.

Printer is now printing. Issue is resolved and customer is happy.

D.

Ticket Complete.

Expert Solution
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