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Questions # 1:

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

Options:

A.

The docking station is improperly installed.

B.

The hard drive is disconnected.

C.

The CPU fan is too powerful.

D.

The battery is damaged.

Expert Solution
Questions # 2:

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

Options:

A.

Ensure the input connections to the screen are secure.

B.

Swap cables with a screen that works.

C.

Check to see if the device outputting the data is turned on.

D.

Determine if the screen is compatible with the output device.

Expert Solution
Questions # 3:

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

Options:

A.

Cost savings

B.

Highly available

C.

Dedicated hardware

D.

Increased security

Expert Solution
Questions # 4:

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Options:

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

Expert Solution
Questions # 5:

A user receives the following error when trying to reboot a computer:

Question # 5

Which of the following is the MOST likely cause of this error message?

Options:

A.

Corrupted bootloader

B.

Faulty RAID controller

C.

Failed hard drive

D.

Incorrect storage device driver

Expert Solution
Questions # 6:

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Expert Solution
Questions # 7:

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

Expert Solution
Questions # 8:

A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

Options:

A.

NFC

B.

Bluetooth

C.

Wi-Fi

D.

Lightning adapter

Expert Solution
Questions # 9:

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

Options:

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

Expert Solution
Questions # 10:

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

Options:

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Expert Solution
Questions # 11:

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

Options:

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

Expert Solution
Questions # 12:

A user who works with sensitive data has a computer configured with hard drive encryption The TPM is active and hosting the encrypted key. After an upgrade to the motherboard. RAM and video card the hard drive is not booting and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Options:

A.

Use data recovery software to find and recover the hard drive information

B.

Access the BIOS and select to rebuild the degraded RAID array

C.

Boot into the BIOS and enable the TPM on the new motherboard.

D.

Return the replaced motherboard back to the computer

Expert Solution
Questions # 13:

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Options:

A.

Adjusting the lens

B.

Changing the filter

C.

Replacing the video cable

D.

Reseating the lamp

Expert Solution
Questions # 14:

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Options:

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

Expert Solution
Questions # 15:

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

Options:

A.

Require TPM security features.

B.

Set a boot password.

C.

Disable all media options.

D.

Enable secure boot.

Expert Solution
Questions # 16:

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Options:

A.

Sandbox

B.

VDI

C.

Private cloud

D.

Saas

Expert Solution
Questions # 17:

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

Options:

A.

TPM

B.

HSM

C.

UEFI

D.

ARM

Expert Solution
Questions # 18:

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

Options:

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

Expert Solution
Questions # 19:

A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:

• USB badge reader

• USB badge printer

• USB signature pad

• 3.5mm headset

• HDMI external monitor

• Mouse

Which of the following is the best way to meet the user's requirement?

Options:

A.

Directly connect all accessories to the laptop.

B.

Provide the user with a second laptop.

C.

Connect everything to a compatible docking station.

D.

Provide the user with a USB hub.

Expert Solution
Questions # 20:

A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use. The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter?

Options:

A.

Corrupt job in print spooler

B.

Insufficient space in the printer

C.

Network connectivity issues

D.

Improperly installed drivers

Expert Solution
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