When communication and relationships become strained, themost appropriate first action is to initiate a care conference. This collaborative approach provides a forum for the family and healthcare team to align goals, express concerns, andrebuild trustthrough structured, clear communication.
“Care conferences serve as a critical strategy to address and resolve family-staff conflict, particularly in long-term ICU stays where emotional fatigue and communication breakdowns are common.”
(Referenced from CCRN Pediatric – Professional Caring and Ethical Practice: Family-Centered Communication and Collaboration)
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