ATD Talent Development CPTD Question # 7 Topic 1 Discussion
CPTD Exam Topic 1 Question 7 Discussion:
Question #: 7
Topic #: 1
A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?
A.
Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids
B.
Collect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them
C.
Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct
D.
Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning
TheATD Instructional Design Modelemphasizes: "Design must start from the learner's perspective, understanding current workflows, fears, and motivation for change".
Empathy-driven design ensures relevance and adoption.
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