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Questions # 1:

Which consideration is most important when developing e-learning or classroom training for a global environment?

Options:

A.

Focusing on the dominant culture

B.

Emphasizing that all cultures are similar

C.

Planning for cultural portability

D.

Emphasizing cultural differences

Expert Solution
Questions # 2:

Which is a component of an e-learning storyboard?

Options:

A.

Usability testing

B.

Technology analysis

C.

Mobile strategy

D.

Voice-over narration

Expert Solution
Questions # 3:

An organization with high turnover had attempted to reduce turnover by increasing wages and paid time off. A year later, the turnover rate had not changed. Which is the best approach for solving the issue?

Options:

A.

Complexity theory

B.

Systems thinking

C.

Organizational change theory

D.

Six Sigma

Expert Solution
Questions # 4:

A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues. What is the first question the TD professional should ask the stakeholders?

Options:

A.

Should certain sales representatives be targeted for this training?

B.

By how much are revenues expected to be increased?

C.

Why are sales revenues down?

D.

What specific issues is this initiative intended to address?

Expert Solution
Questions # 5:

When establishing a talent development (TD) department, how would the TD director best align the department's role to achieve the business strategy?

Options:

A.

Identify a learning management system that specifically tracks the number of learning solutions that are created for the business units

B.

Create a mission statement that explicitly states the department's endeavor to provide learning solutions that produce meaningful business results

C.

Develop a strategic workflow that includes daily, weekly, monthly, and quarterly tasks that cover all training and development disciplines

D.

Implement a strategy to recruit and hire a staff of TD professionals skilled in instructional design, e-learning software, facilitation, and evaluation

Expert Solution
Questions # 6:

According to Rummler and Brache's performance variables model, which finding suggests a performance breakdown at the organization level?

Options:

A.

Equipment placement has caused some delays in manufacturing

B.

Low-performing employees are not cited for poor performance

C.

Job titles are not clearly defined for employees of the shipping department

D.

Operating strategies have caused delays in routing orders to the correct recipients

Expert Solution
Questions # 7:

A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?

Options:

A.

Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids

B.

Collect information on the employees' current job functions and how the software will change their work, understand employees' fears about the new software, and research how the new software will benefit them

C.

Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct

D.

Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning

Expert Solution
Questions # 8:

A talent development (TD) professional has been asked to analyze training effectiveness in relation to company finances. Specifically, management wants to know if the training will pay for itself in 18 months. Which tool should the TD professional use?

Options:

A.

Break-even analysis

B.

Return on investment (ROI)

C.

Price to earnings ratio

D.

Fixed costs to total labor ratio

Expert Solution
Questions # 9:

Which action by a talent development professional would be most useful in helping a company support employee development when there is a wide range in ages in the workplace?

Options:

A.

Review career paths and develop strategies to improve the needed skill sets among all employees

B.

Review course offerings and ensure there are plenty of instructor-led training classes to meet the requirements of the older workers

C.

Review job titles and descriptions and rewrite them to fit the different age ranges within the workforce

D.

Review employee benefits and perks to attract the age range preferred by the organization

Expert Solution
Questions # 10:

Which statement best describes D.E. Super's theory of career development?

Options:

A.

It uses concepts from psychology and is considered behavioral career counseling

B.

It uses tests that are based on individual interests to determine best career choice

C.

It emphasizes that choice of occupation is highly influenced by a person's self-image

D.

It states that career choice is determined through interviews that deal with six types of work environments

Expert Solution
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