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Questions # 21:

Which is the most effective approach for a talent development professional to test and evaluate learning management systems (LMSs)?

Options:

A.

Request a list of available features so functional experts can conduct an evaluation of each LMS

B.

Set up a site visit to each vendor's location so that key administrators can experience a live demonstration of the LMS

C.

Ask for an online demonstration of each LMS for executives and managers of the organization

D.

Request access to each LMS for the review team to test out the system's functionality and features

Expert Solution
Questions # 22:

Some talent development professionals skip Level 2 evaluations thinking Levels 3 and 4 are sufficient to prove success. Why is this a dangerous assumption?

Options:

A.

Levels 1 to 4 must be completed in stepped order

B.

Level 2 evaluations are the only way to confirm application of knowledge

C.

If Level 3 and Level 4 results are poor, the training quality could be questioned

D.

Level 4 evaluations require data captured during Level 2 evaluations

Expert Solution
Questions # 23:

What is the focus of design thinking?

Options:

A.

People

B.

Performance

C.

Problem

D.

Process

Expert Solution
Questions # 24:

Which question is most critical for a talent development professional to answer before implementing an employee engagement survey?

Options:

A.

Who should be included in the survey?

B.

What will be learned from the feedback?

C.

What is the purpose of the survey?

D.

How will the feedback be collected?

Expert Solution
Questions # 25:

As part of an evaluation, a training manager observes role-plays among participants. Which is the highest level of evaluation that can be achieved through this method?

Options:

A.

Reaction

B.

Learning

C.

Behavior

D.

Results

Expert Solution
Questions # 26:

The total cost of ineffective e-learning includes the cost of which factors?

Options:

A.

Development plus implementation

B.

Software platform plus integration

C.

Instructional designer salaries plus missed schedule deadlines

D.

Poor performance plus missed opportunities

Expert Solution
Questions # 27:

Which is the most effective way to communicate the value of a leadership program to a stakeholder who has a driver listening style?

Options:

A.

Hold a big-picture discussion while presenting conceptual information

B.

Present evidence from other companies indicating that the program will be successful

C.

Provide a summary of specific program features and outcomes in a bullet list

D.

Discuss how the program will affect the emotional intelligence of the participants

Expert Solution
Questions # 28:

A talent development professional has been asked to take a six-hour in-person meeting and transform it into an online course. Which is the best way to create engaging training that will not be a burden for learners to complete?

Options:

A.

Create a blend of synchronous and asynchronous learning events, ending with a live webinar.

B.

Host synchronous online meetings with small-group projects.

C.

Create a learning module where learners are given information and interactions to test their knowledge.

D.

Create a manual in a digital format for learners to review, with a knowledge check at the end.

Questions # 29:

A TD professional at an online retail company is approached by one of the company's cloud services managers, who is concerned about the cloud services team's recent work performance. The manager states that the team members repeated the same mistakes from past teams. The TD professional performs a needs analysis and determines that the team members did not leverage information, best practices, and historical data recorded by past teams in the company's knowledge management system (KMS).

What should the TD professional do?

Options:

A.

Investigate barriers to team members accessing and using the KMS.

B.

Benchmark with other organizations to determine how they use their KMS.

C.

Survey team members to determine their understanding of how to utilize the KMS.

D.

Recommend replacing the existing KMS.

E.

Perform a root cause analysis of the work performance issue.

F.

Perform a mandatory retraining on the KMS.

G.

Recommend restructuring the content in the KMS, including its organization and presentation.

Questions # 30:

A new manager has been assigned to meet with a talent development (TD) coach. At the first meeting, the manager states "I am who I am, and no amount of coaching will change me." Which should be the TD coach's top priority?

Options:

A.

Report the manager's attitude to a senior leader

B.

Discover the personal triggers that may help the manager become more coachable

C.

Help the manager to understand how being "uncoachable" puts the manager's job at risk

D.

Help the manager to develop a career transition plan for a role that is a better fit

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