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Viewing questions 41-50 out of questions
Questions # 41:

Which is the primary purpose of an employee engagement survey?

Options:

A.

Engage employees

B.

Identify barriers to performance

C.

Provide an action plan

D.

Serve as a performance management review

Questions # 42:

What is the best way a talent development professional can create a strong business case for continuing an existing training program?

Options:

A.

Compare the amount of money spent on the program with that spent on other training programs

B.

Review end-of-course evaluations to assess participant reactions

C.

Show how the training program contributed to the achievement of business objectives

D.

Demonstrate how the training program improved on-the-job performance

Questions # 43:

Which learning objective domain is most difficult to observe and measure?

Options:

A.

Affective

B.

Interpersonal

C.

Cognitive

D.

Psychomotor

Questions # 44:

Which is the best quality improvement tool for a team that is ready to design a flowchart for a new product release?

Options:

A.

Process map

B.

Pareto chart

C.

Fishbone diagram

D.

Cause-effect diagram

Questions # 45:

A hacker was successful in accessing a financial services company's database of customer information after an employee clicked on a phishing email link. The company's chief executive officer (CEO) created a project team to address the security breach. As a member of the project team, a talent development (TD) professional is asked to evaluate the current security training for effectiveness. Since this is an urgent issue, the project team has been given 30 days to present recommendations.

The data obtained indicates that the current training focuses on defining phishing and does not provide examples or information on how to recognize it and what actions to take.

What should the TD professional do?

Options:

A.

Recommend that the current training be updated to include identifying phishing attempts.

B.

Recommend that the compliance department create new security training.

C.

Recommend that all employees be required to retake the current security training.

D.

Present the recommendations directly to the CEO for a decision.

E.

Present training alternatives to the project team to gather feedback.

Questions # 46:

A talent development (TD) professional works at a small Internet-based company. The TD professional is tasked with training a group of customer service representatives to process refunds in a new software application.

Which component(s) should the TD professional include in the training plan?

Step 2

The TD professional is creating the training plan for the new software and wants to develop the learners' troubleshooting skills by incorporating unexpected complexities that staff might encounter.

Which action(s) should the TD professional take?

Options:

A.

Provide an overview of the new software's features.

B.

Outline the objectives of the training session.

C.

Include assessment methods to evaluate learner understanding.

D.

Have learners work through practice scenarios with unexpected issues and identify how to address each complexity.

E.

Assign a task that involves a problematic aspect of the software for the learners to work around.

F.

Give learners a job aid with the steps out of order and ask them to reorder the steps correctly.

G.

Demonstrate the most common processes and instruct learners to refer to the software manual for other situations they may encounter.

Questions # 47:

A claims employee at an insurance company is transferred to the talent development (TD) department. This new TD team member has previously delivered departmental on-the-job training on an informal basis, but does not have any formal TD training. A TD manager has been assigned to help the new TD team member develop TD skills.

What should the TD manager do?

Options:

A.

Have the new TD team member complete the TD department's skills assessment

B.

Provide the new TD team member with the TD department's standard career development plan

C.

Have the new TD team member perform a TD skills self-evaluation

D.

Work with the new TD team member to create a TD skills development plan

E.

Hold a meeting to introduce the new TD team member to the TD department

F.

Provide the new TD team member with a copy of the company's organization chart

G.

Arrange for the new TD team member to observe training events delivered by experienced TD team members

Questions # 48:

Which work product would most likely be protected under copyright law?

Options:

A.

A communication plan

B.

A new-hire process flow

C.

An onboarding procedure

D.

A recording of an orientation course

Questions # 49:

Which needs statement is most likely to encourage a stakeholder to support the investment around developing skills in retail sales?

Options:

A.

Feedback from associates indicates that they would prefer annual training opportunities to learn new skills from the top sellers, in order to improve their opportunity to earn large sales commissions.

B.

Store managers indicate they are not ready for the upcoming holiday season, due to inconsistent skills and capabilities among their teams, thereby preventing them from meeting their targeted revenues.

C.

Feedback from their top sellers indicates that in the majority of instances clients were inclined to buy more items, versus a single item, when they could see how everything came together as a cohesive outfit.

D.

Store managers have requested a two-day workshop that can be delivered at each store, focused on teaching their associates how to sell more items, thereby earning larger sales commissions.

Questions # 50:

What is the main objective of a quality workforce planning process?

Options:

A.

Empowering employees to manage their own careers through internal support centers and counselors

B.

Increasing productivity from a pool of developed talent that is highly engaged in the organization

C.

Creating a self-reliant workforce in which employees build valuable skills and prepare for the future

D.

Ensuring that the right numbers of the right kinds of people are available at the right times and in the right place

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Viewing questions 41-50 out of questions