ATD Talent Development CPTD Question # 14 Topic 2 Discussion
CPTD Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2
A talent development professional has been hired to assess the motivation of a client's workforce and provide a performance improvement solution. Which three questions would be most important to ask the client?
A.
What goals are the employees accountable for? After a solution is implemented, what will the employees be able to do? What are the objectives for the workforce?
B.
What motivates the current workforce? What is causing employees' lack of motivation? What would a motivated workforce look like?
C.
What solutions have you tried in the past for motivating the workforce? What solutions worked? What solutions did not work?
D.
What are the current workflows and workloads? What are the bottlenecks? What aspects of the work are awkward?
ATD’s Performance Improvement modeladvises that "identifying intrinsic andextrinsic motivators, diagnosing causes of demotivation, and defining successful future states are critical diagnostic questions".
Understanding root causes of motivation gaps is essential before prescribing solutions.
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