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In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
Avaya aura system Manager (SMGR)
Application Enablement services (AES)
Contact Center Administration Manager (CCMA)
Communication Control Toolkit (CCT)
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