This option is the correct protocol that provides device monitoring when integrating Cisco UACA and Cisco UCM. CTI/TAPI stands for Computer Telephony Integration/Telephony Application Programming Interface, and it allows Cisco UACA to monitor and control the devices registered to Cisco UCM. CTI/TAPI is also used for call control, call park, call pickup, and other features on Cisco UACA. References:
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