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What is the role of a Renewals Manager in a Customer Success Plan?
The Renewals Manager is a reactive resource to administrate the renewal process.
The Renewals Manager is a salesperson acting only when a Customer Success Plan is created.
The Renewals Manager collaborates proactively with Sales and the CSM to renew all recurring offers.
The Renewals Manager is an administrative role acting on the insight provided by financial tools.
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