A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?
A.
Quarterly Success Review build and delivery
B.
service introduction to confirm that they know how to submit service issues at the go live
C.
initial user group identified and their use cases confirmed
D.
customer’s stakeholders and their business outcomes
E.
additional features that will align with the business outcomes
The next logical step to focus on for the customer’s lifecycle journey, after finalizing all solution planning and before deployment, is the customer’s stakeholders and their business outcomes. Understanding the stakeholders’ expectations and desired outcomes will guide the deployment process and ensure that it aligns with the customer’s strategic objectives.
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