A customer wants to deploy new technology. The Customer Success Manager is concerned the customer is not ready to adopt the solution. Which steps with the Project and Operations teams ensure a successful adoption?
A.
Conduct an end-user assessment, determine gaps, and suggest appropriate training for all users of the new technology.
B.
Assign internal resources to develop and deliver training to the customer’s IT staff to ensure the project is successful.
C.
Complete a knowledge assessment of the Project and Operations teams, determine gaps, and develop a training plan.
D.
Research the best training available for this new technology and ensure as many IT staff as possible attend the training.
To ensure successful adoption of new technology, it is crucial to assess end-user readiness, identify any skill gaps, and provide targeted training. This ensures that all users are equipped to utilize the new technology effectively. References: Adoption frameworks within Cisco Customer Success Manager documentation that recommend assessing end-user capabilities and providing training to bridge any gaps.
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