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Cisco Digital Transformation Specialist 820-605 Question # 37 Topic 4 Discussion

820-605 Exam Topic 4 Question 37 Discussion:
Question #: 37
Topic #: 4

The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?
A.

Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B.

Have the CSM define how value should be measured at the end of the contract period.

C.

Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D.

Have the CIO define a clear IT strategy and implement the suggestions immediately.

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Actual exam question for Cisco 820-605 exam by Tess41989 at May 2, 2026, 9:37:24 PM

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