A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).
A.
Turn it off and disconnect all power sources.
B.
Submit an emergency request to the local facilities manager.
C.
Check for foreign objects, liquid spills, and internal damage.
Turning off the laptop and disconnecting power immediately prevents further damage and potential safety hazards. Checking for foreign objects or damage is essential for identifying the root cause. Other options, such as contacting the vendor or using a different adapter, are not immediate troubleshooting steps for an active burning smell. CompTIA A+ Core 1 objectives emphasize safety and hardware troubleshooting.
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