After a required operating system upgrade on a mobile deuce, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?
A.
Install the latest graphics drivers.
B.
Replace the monitor
C.
Restore the operating system to the previous version.
The correct answer is A. Install the latest graphics drivers.
The most likely cause of the external monitor not working after an operating system upgrade is that the graphics drivers are incompatible with the new version. Installing the latest graphics drivers from the manufacturer’s website or using Windows Update can resolve this issue. Replacing the monitor, restoring the operating system to the previous version, or reseating the external video adapter are not effective solutions for this problem.
[References: You can find more information about troubleshooting external monitor connections in Windows 101 and Windows 112. You can also learn how to update the display driver using Device Manager2., , ]
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