One possible reason why a remote user is unable to access files at home but can open the files at the office is that the offline file settings are not configured properly. Offline files are a feature of Windows that allows users to access files and folders that are stored on a network drive even when they are not connected to the network. Offline files are cached copies of the network files that are stored on the local computer and synchronized with the network files when the connection is restored.
To use offline files, the user needs to enable the feature on their computer and on the network drive that contains the files they want to access. The user also needs to make sure that the files and folders they want to access are available offline, which means they are marked for offline synchronization. The user can check and change these settings by following these steps:
Open Control Panel and select Network and Internet > Sync Center > Manage offline files.
In the Offline Files window, click Enable offline files if the feature is disabled, and then click OK.
Restart the computer to apply the changes.
Open File Explorer and navigate to the network drive that contains the files and folders the user wants to access.
Right-click the files and folders and select Always available offline. A green sync icon will appear next to the items that are available offline.
To manually sync the offline files with the network files, open Sync Center and click Sync All.
By doing this, the user should be able to access the files and folders on the network drive even when they are at home or away from the office. However, the user should also be aware of some limitations and risks of using offline files, such as:
Offline files may not reflect the latest changes made by other users on the network, and may cause conflicts or errors when syncing.
Offline files may take up a lot of disk space on the local computer, and may affect the performance or stability of the system.
Offline files may be vulnerable to theft, loss, or damage if the local computer is not secured or backed up.
Therefore, the user should always backup their important files and folders, and use encryption or password protection to safeguard their offline files.
[References:, Make a network file or folder available offline - Windows Client1, How to use offline files in Windows 10 - The Windows Club2, Offline Files - Enable or Disable the Use Of - Windows 7 Help Forums3, , , ]
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