Comprehensive and Detailed Explanation From Exact Extract:
The first step in the IT change management process is to identify and propose the change. In this case, the technician notices a need (end-of-life network switches), so the appropriate action is toformally propose a change. This proposal would be documented and submitted for approval before any planning or implementation occurs.
According to the CompTIA A+ 220-1102 objectives under Operational Procedures (Domain 4.0), the change management process follows these typical steps:
Submit a change request (Propose the change)
Review and approval (Approve the change)
Planning and scheduling (Schedule the change)
Implementation
Documentation and review
Therefore, proposing the change is the correct first step in accordance with standard ITIL-based change management practices.
[Reference:, CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information management., Study Guide Section: Change Management Process, ===========================]
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