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Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Question # 45 Topic 5 Discussion

MB-230 Exam Topic 5 Question 45 Discussion:
Question #: 45
Topic #: 5

You need to configure the chatbot.

Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A.

Enable a Microsoft Copilot Studio chatbot to end conversations.

B.

Add the chatbot to an existing human agent queue.

C.

Enable Al suggestions with the chatbot.

D.

Create a chatbot queue and a human agent queue.

E.

Configure context variables for the chatbot.

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Actual exam question for Microsoft MB-230 exam by Zephyr2995 at Feb 16, 2026, 12:00:18 AM

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