Acme Inc. has engaged a third party vendor to provide 99.999% up-time for their online web presence and had them contractually agree to this service level agreement. What type of risk tolerance is Acme exhibiting? (choose the BEST answer):
A service level agreement (SLA) of 99.999% uptime indicates a very low tolerance for service interruptions or downtime.
This level of risk tolerance reflects an emphasis on high availability and minimal disruption, characteristic of organizations with critical online operations.
Why Other Options Are Incorrect:
B. High risk-tolerance: High risk-tolerance would reflect less stringent SLA requirements.
C. Moderate risk-tolerance: Moderate tolerance would accept more flexibility in uptime.
D. Medium-high risk-tolerance: This option does not accurately reflect the extreme precision of "five nines" uptime.
EC-Council CISO Reference:The EC-Council CISO framework describes how SLAs and similar contractual agreements reflect organizational risk tolerance and strategic priorities.
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