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ECCouncil CCISO 712-50 Question # 123 Topic 13 Discussion

712-50 Exam Topic 13 Question 123 Discussion:
Question #: 123
Topic #: 13

The executive board has requested that the CISO of an organization define and Key Performance Indicators (KPI) to measure the effectiveness of the security awareness program provided to call center employees. Which of the following can be used as a KPI?
A.

Number of callers who report security issues.

B.

Number of callers who report a lack of customer service from the call center

C.

Number of successful social engineering attempts on the call center

D.

Number of callers who abandon the call before speaking with a representative

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Actual exam question for ECCouncil 712-50 exam by Onyx735 at May 3, 2026, 7:48:29 AM

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