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Exin-ITIL ITIL Question # 2 Topic 1 Discussion

ITIL Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1

Which practice identifies metrics that reflect a customer experience of a service?
A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

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Actual exam question for Exin ITIL exam by Lumen67938 at Mar 5, 2025, 2:17:12 PM

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