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Exin-ITIL ITIL Question # 11 Topic 2 Discussion

ITIL Exam Topic 2 Question 11 Discussion:
Question #: 11
Topic #: 2

Which statement about service desks is CORRECT?
A.

The service desk should work in close collaboration with support and development teams

B.

The service desk should rely on self-service portals instead of escalation to support teams

C.

The service desk should remain isolated from technical support teams

D.

The service desk should escalate all technical issues to support and development teams

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Actual exam question for Exin ITIL exam by Juno82417 at Apr 30, 2026, 9:47:42 PM

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