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Exin-ITIL ITIL Question # 16 Topic 3 Discussion

ITIL Exam Topic 3 Question 16 Discussion:
Question #: 16
Topic #: 3

Which will help solve incidents more quickly?


A.

Target resolution times


B.

Escalating all incidents to support teams


C.

Collaboration between teams


D.

Detailed procedural steps for incident investigation


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