Genesys Cloud CX GCX-ARC Question # 7 Topic 1 Discussion

GCX-ARC Exam Topic 1 Question 7 Discussion:

Question #: 7

Topic #: 1

Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?

Prompts

Flow

DTMF

IVR

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Actual exam question for Genesys GCX-ARC exam by Rael6646 at Jan 12, 2025, 6:43:33 PM

Chosen Answer: A B C D
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