Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
Which of the following components can be added to scripts? (Choose all that applies.)
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
The interaction may not route properly if the default language skill is not selected.
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.
Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
Which function returns a new instance of DateTime initialized with the specified values?
When you delete a flow, it removes only the current version of the flow.
