The FindSkill() function is not case sensitive when performing a search.
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
Which of the following components can be configured to read and write data from a CRM?
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
