The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.
The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time-stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.
Contribute your Thoughts:
Chosen Answer:
This is a voting comment (?). You can switch to a simple comment. It is better to Upvote an existing comment if you don't have anything to add.
Submit