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Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
Register the HP Active Care Care Pack to the customerResponsible Party: Partner
Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
Device MonitoredResponsible Party: HP Software (enables service on each device)
Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
Case CreationResponsible Party: HP
Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks​
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