The Balanced Scorecard integrates multiple perspectives—financial results, customer focus, internal processes, and learning and growth—to provide a holistic link between long-term strategy and operational execution. This framework helps organizations balance financial objectives with non-financial drivers, aligning day-to-day activities with strategic goals. The IASP SPP curriculum highlights that this multidimensional approach enables comprehensive performance measurement, enhances strategic feedback, and supports continuous improvement. By incorporating customer and internal perspectives alongside financial metrics, the Balanced Scorecard ensures strategy is actionable and measurable across the organization, making it a powerful tool for aligning performance with strategy.【IASP SPP Study Guide - Balanced Scorecard】【Kaplan & Norton, Balanced Scorecard】
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