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ITIL 4 Specialist: Create, Deliver and SupportExam ITIL-4-Specialist-Create-Deliver-and-Support Question # 11 Topic 1 Discussion

ITIL-4-Specialist-Create-Deliver-and-Support Exam Topic 1 Question 11 Discussion:
Question #: 11
Topic #: 1

An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent. Which concept should be applied to overcome this challenge?
A.

Working with a customer-oriented mindset

B.

Shift-left

C.

A continual improvement culture

D.

Workforce planning and management

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Actual exam question for ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam by Kairo7108 at Jun 19, 2025, 12:00:21 AM

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