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ITIL 4 Managing Professional ITIL-4-Specialist-Create-Deliver-and-Support Question # 2 Topic 1 Discussion

ITIL-4-Specialist-Create-Deliver-and-Support Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1

An organization is moving from a process-based approach to a value-stream based approach for managing user issues.

Which of these activities should the organization do FIRST?
A.

Consider how the service desk teams can be involved at an earlier stage in the creation of a service.

B.

Identify the activities which could be improved by the use of automation

C.

Understand which steps contribute least to the support of the service

D.

Understand the situations in which incidents and service requests will be initiated

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Actual exam question for ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam by Axel7327 at May 14, 2025, 5:59:46 AM

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