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ITIL 4 Managing Professional ITIL-4-Specialist-Create-Deliver-and-Support Question # 5 Topic 1 Discussion

ITIL-4-Specialist-Create-Deliver-and-Support Exam Topic 1 Question 5 Discussion:

Question #: 5

Topic #: 1

Which is an example of using a ‘shift-left’ approach to optimize password resets?

Allow users to reset their own passwords using an automated tool

Train service desk agents to categorize password resets as service requests

Automatically assign a high priority to password reset requests to resolve them faster

Encourage users to remember or safely record their passwords to reduce the number of password resets

Actual exam question for ITIL ITIL-4-Specialist-Create-Deliver-and-Support exam by Milo76438 at May 14, 2025, 5:12:04 AM

Chosen Answer: A B C D
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