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Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Question # 13 Topic 2 Discussion

MB-230 Exam Topic 2 Question 13 Discussion:
Question #: 13
Topic #: 2

You are using Dynamics 365 Customer Service to create and activate entitlements.

Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the entitlement. You must ensure customer service representatives can use the entitlement.

You need to identify the entitlement issue.

What is the cause of the issue?
A.

The Products or Contact field values have not been configured before activation.

B.

The start date of the entitlement is in the future.

C.

The entitlement has expired and is awaiting renewal.

D.

The end date of the entitlement has been incorrectly configured to a date that has already passed.

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Actual exam question for Microsoft MB-230 exam by Zara6932 at May 4, 2026, 11:00:15 AM

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