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Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Question # 18 Topic 2 Discussion

MB-230 Exam Topic 2 Question 18 Discussion:
Question #: 18
Topic #: 2

A company uses Omnichannel for Customer Service.

The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session.

You need to set up the prerequisites for the Power Virtual Agents.

Which three technologies should you set up? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.
A.

Work stream

B.

Queues

C.

Azure Application ID

D.

Chat widget

E.

Chatbot

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Actual exam question for Microsoft MB-230 exam by Zephyr21065 at May 4, 2026, 10:59:13 AM

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