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Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Question # 47 Topic 5 Discussion

MB-230 Exam Topic 5 Question 47 Discussion:
Question #: 47
Topic #: 5

You need to configure the system to notify managers about unhappy patients.

What should you do?
A.

Configure Omnichannel Insights.

B.

Set a routing rule for escalations.

C.

Change the value of the Monitor real-time customer sentiment option to Yes.

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Actual exam question for Microsoft MB-230 exam by Milo7537 at May 4, 2026, 10:55:36 AM

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