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Microsoft Dynamics 365 for Customer Service Functional Consultant Associate MB-230 Question # 50 Topic 6 Discussion

MB-230 Exam Topic 6 Question 50 Discussion:
Question #: 50
Topic #: 6

You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.
A.

Create a case from email.

B.

Define an SLA and entitlements and set entitlement values for case numbers.

C.

Configure a status reason transition.

D.

Create a case routing rule.

E.

Automatically create or update records.

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Actual exam question for Microsoft MB-230 exam by Zane1036 at May 4, 2026, 10:56:54 AM

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