ISO 22301:2019 Clause 9.1 - Performance IndicatorsPerformance indicators are metrics that evaluate the effectiveness and efficiency of the BCMS. Measuring the cost of disruptions can provide critical insights into system resilience and areas for improvement.
ISO 22313:2020 Guidance on Monitoring and MeasurementThe cost of disruptions is an example of a financial metric that helps organizations assess the impact of incidents and the efficacy of business continuity strategies.
Clarification of Options
Option Ais irrelevant as the number of employees doesn’t reflect BCMS performance.
Option Bis a valid financial metric directly tied to BCMS performance.
Option Cmay relate to impacts but is less comprehensive than average disruption cost.
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