You are designing a customer support request Case Type that must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
A.
Case Type: Customer Support, Data Object: Customer, Data Objects: Address, Credit Card (multiple instances).
B.
Case Type: Customer Support, Data Object: Address, Data Object: Credit Card.
C.
Case Type: Customer Support, Data Objects: Customer, Address, Credit Card (single instances).
D.
Case Type: Customer Support, Data Object: Customer, Data Object: Address (multiple), Credit Card (single).
Comprehensive and Detailed Explanation From Exact Extract:
This question tests data modeling.
A: Correct. Customer Support Case Type with Customer data object, and multiple Address and Credit Card instances.Extract: Pega Academy,Data Modeling: “Data objects can have multiple instances for lists, like addresses or cards.”
B: Incorrect. Lacks Customer data object.Extract: Pega Academy,Data Modeling: “Case Types reference primary data objects.”
C: Incorrect. Single instances don’t support multiples.Extract: Pega Academy,Data Modeling: “Multiple instances are needed for lists.”
[: Pega Academy,Business Architect ‘23 Mission; CPBA Study Guide 8.8, Data Modeling; Pega Help,Configuring Data Objects., ]
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