The correct answer is B – Discuss the value of the change for the project with the customer.
Agile encourages ongoing collaboration with the customer, even if changes occur late in development. The contractor should not immediately reject or escalate the request. Instead, the first step is to assess the value of the requested change, collaborate on its importance, and then determine the best path forward—whether through backlog reprioritization or contractual adjustment.
From the PMI Agile Practice Guide:
“Agile welcomes changes in requirements, even late in development. Collaborate with the customer to explore the value of the change and its impact on schedule, cost, and scope.”
(PMI Agile Practice Guide, Section 3.4 – Delivering Value Frequently)
Mike Griffiths emphasizes:
“Before resorting to contract changes or governance processes, teams should talk with the customer to understand the reason behind the change and its value.”
(Mike Griffiths, PMI-ACP Exam Prep Book, Chapter 3 – Value-Driven Delivery)
Why the other options are suboptimal:
A assumes the change must go through legal channels without exploring its business value.
C may be necessary later but not as a first step.
D passively ignores the change and risks stakeholder dissatisfaction.
Answer: B
══════════════════════════════════════════════════
Submit