The correct answer is B – Have team members work in pairs to learn from each other and develop new skills. Pairing encourages collaboration, knowledge sharing, and skill development, which helps reduce dependency on specific individuals and enhances engagement through variety.
From the PMI Agile Practice Guide:
“Pair programming and other collaborative work methods help reduce repetition, promote learning, and improve motivation. These techniques allow for shared ownership and skill diversity.”
(PMI Agile Practice Guide, Section 4.3 – Continuous Learning and Team Development)
Mike Griffiths adds:
“Cross-training and pairing reduce boredom, eliminate knowledge silos, and increase team flexibility. They are effective responses to reduced motivation from repetitive work.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 7 – Continuous Improvement)
Incorrect options:
A may temporarily help morale but doesn’t address the root cause.
C is more suitable for analyzing inefficiencies, not directly resolving monotony.
D adds cost and doesn’t solve the underlying engagement problem.
Answer: B
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