The correct answer is D – Fishbone diagram. Also known as an Ishikawa or cause-and-effect diagram, this analysis tool helps teams identify root causes of delays or inefficiencies. In this scenario, the team needs to understand the causes of delayed release cycles to make process improvements.
From the PMI Agile Practice Guide:
“Root cause analysis tools such as fishbone diagrams can help teams identify underlying causes of inefficiencies or failures, supporting continuous improvement.”
(PMI Agile Practice Guide, Section 6.5 – Problem Detection and Resolution)
Mike Griffiths also writes:
“A fishbone diagram helps the team brainstorm and categorize the potential causes of a problem, enabling a structured investigation into delays or bottlenecks.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 6 – Problem Resolution)
Incorrect options:
A is for identifying and managing risks, not diagnosing root causes.
B analyzes progress metrics but doesn’t provide root cause insights.
C is for understanding customer satisfaction, not operational delays.
Answer: D
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