The correct answer is B – Ask the team for suggestions. Agile teams are self-organizing. The Scrum Master should facilitate problem-solving by enabling the team to collaboratively decide how to handle bottlenecks. This approach respects the team's autonomy and encourages shared ownership.
From the PMI Agile Practice Guide:
“Scrum Masters facilitate team collaboration and self-organization. When problems arise, they engage the team in identifying and implementing solutions, rather than solving issues unilaterally.”
(PMI Agile Practice Guide, Section 4.3 – Servant Leadership and Team Empowerment)
Mike Griffiths explains:
“The Scrum Master’s role is to facilitate rather than direct. If a team member falls behind, the team should collectively explore options for support, ensuring accountability and transparency.”
(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)
Incorrect options:
A undermines team autonomy and assigns tasks, which the Scrum Master should not do.
C may help, but addressing issues privately doesn’t promote transparency.
D involves the Product Owner unnecessarily in team internal issues.
Answer: B
Submit