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PMI PMI-PMOCP Question # 21 Topic 3 Discussion

PMI-PMOCP Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

A PMO offers a service for managing projects. One of the PMO customers always demands that a specific project manager is assigned to their projects. However, it is not always possible to accommodate such requests, which causes dissatisfaction.

What should the PMO professional do to improve the delivery of this service?
A.

Identify the least-in-demand project managers, assess their individual performance, identify the skills gaps, and tailor training according to their specific needs.

B.

Adjust the service-level agreement (SLA) with customers according to the existing capacity in order to realign their expectations.

C.

Embrace feedback and raise awareness about the consistency of the service delivery with the quality requirements, which is independent of the project manager assigned.

D.

Analyze the reasons behind the customer dissatisfaction and hire more project managers with the required skill sets.

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Actual exam question for PMI PMI-PMOCP exam by Zara1787 at May 2, 2026, 6:20:26 PM

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