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Exam ADM-261 All Questions
Exam ADM-261 All Questions

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Salesforce Consultant ADM-261 Question # 6 Topic 1 Discussion

ADM-261 Exam Topic 1 Question 6 Discussion:
Question #: 6
Topic #: 1

Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact centermanager analyze? Choose 3 answers


A.

Number of open cases per day


B.

Number of new customers added


C.

Number of closedcases on first call


D.

Average number of days to close cases


E.

Number of cases escalated


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