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Exam ADM-261 All Questions
Exam ADM-261 All Questions

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Salesforce Consultant ADM-261 Question # 104 Topic 11 Discussion

ADM-261 Exam Topic 11 Question 104 Discussion:
Question #: 104
Topic #: 11

An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. Which three metrics should the Manager use to assess the ROI? Choose 3 answers


A.

Average queue time per agent


B.

Number of leads created


C.

Opportunities per channel


D.

Cost per call


E.

Number of sales queues


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