View all questions & answers for the ADM-261 exam
A contact center manager needs to restrict who can create a FAQ Article Type within Knowledge.
What should a consultant recommend to accomplish this requirement?(Choose 2)
Hide the Article Management tab for users who should have read-only access to articles.
Set the organization-wide default to private and create sharing rules for the FAQ article type
Enable the Manage Articles permission for the publisher profile and assign it to users
Create a publisher profile that includes create access on the FAQ article type.
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