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Salesforce Consultant ADM-261 Question # 14 Topic 2 Discussion

ADM-261 Exam Topic 2 Question 14 Discussion:
Question #: 14
Topic #: 2

A customer-submitted case isrouted to a service desk agent at Universal Containers. After the agent responds to the case, the agent realizes the customer is not eligible for support. Which solution should a consultant recommend to prevent this scenario from happening in the future?
A.

Add the entitlement related list to account page layouts.

B.

Add the entitlement lookup field to case page layouts.

C.

Add a Validation Rule that ensures each Case has an entitlement.

D.

Add a Validation Rule that ensures each Account has an entitlement.

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Actual exam question for Salesforce ADM-261 exam by Nyx5121 at Apr 28, 2026, 12:25:43 PM

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