View all questions & answers for the ADM-261 exam
Universal Containers is implementing an entitlement process to measure customer service level agreements (SLAs).
Which two approaches can be used to accomplish this goal?
Choose 2 answers
Representing metrics such as first-response and resolution time on cases
Monitoring the case escalationrule queue toconfirm service levels are met
Identifying the customer contact associated with a particular stage of a service contract
Displaying whether a case response complies with a customer's service level agreement
Submit