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Salesforce Consultant ADM-261 Question # 23 Topic 3 Discussion

ADM-261 Exam Topic 3 Question 23 Discussion:
Question #: 23
Topic #: 3

The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.

Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers
A.

Create a case assignment ruleto ensure cases are owned by a user when closed.

B.

Use a data tool to update the owner field on closed cases.

C.

Create a Process Builder and Flow to change the owner on closed cases.

D.

Create a case validation rule to ensure cases are owned by a user when closed.

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Actual exam question for Salesforce ADM-261 exam by Riven92798 at Apr 28, 2026, 12:31:13 PM

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